Frequently asked questions

Pickup in Amsterdam = free
Other countries: upon request, send an email to salessupport@backtobasix.com

Country	Shipping costs	Free shipping from
Belgium	€12,50	€100
Denmark	€12,50
Germany	€12,50
France	€12,50
The Netherlands	€7,50	€75
Spain	€12,50

We do our best to ship your order as quickly as possible. Are you ordering on a weekday? Then your order is usually shipped within 2 business days. 

Yes. As soon as your order is shipped, you will receive a Track & Trace link via email..

We hate it when that happens, but we're here to help you resolve the issue as quickly as possible.

Send an email to webshop@kitschkitchen.nl with the following information:

• Your order number
• A clear photo of the damage
• A short description of the damage or the missing product (and how this occurred, if applicable)

Our team will review your request and get in touch with you as soon as possible.